Premier In-Home Delivery & Parcel Post Shipping

Whether your order will be delivered or shipped depends on a variety of factors: its size, packaging, point of origin, and so on. On every product page, we display that product’s delivery method and timeframe.

Make sure you measure before you order if your product is arriving via Premier In-Home Delivery, so you can avoid additional handling fees that may be incurred if your delivery cannot be completed.

Timing you can count on

As your Ethan Allen products arrive in our local service center, our dedicated team works to schedule your delivery on the next available day. If the unexpected comes up, we notify you ASAP.

Above and beyond service

Furniture items are unpacked, assembled, and placed where you want them to go. Large accents are delivered to the room in which you plan to install them.

Professionalism and courtesy

We take great care with each item, treating your home as if it were our own. If we unpack something, we dispose of all the materials for you.

“Ordering was a breeze, and the high-quality pieces were delivered on time and set up professionally.”

—Hashem M., Calgary, AB

Delivery rates are determined according to the amount of your order and the distance of the delivery point from a Service Center. Premier In-Home Delivery is subject to certain location-based exclusions; island delivery requires an additional ferry fee. See your local Design Center for details.

Here’s what happens from the moment you place your order:

You receive an order confirmation email including an estimated delivery week, plus contact information for your local Service Center.

You monitor your order status by inputting your order number, email address, and billing zip code. Initial delivery estimates can vary, but don’t worry; we’ll keep you in the loop.

Your order arrives at your local Ethan Allen Service Center. We unpack it, inspect it, and prepare it for assembly, if needed.

We contact you to set up a delivery time that works with your schedule. You advise us of any extraordinary measures—hoisting, window or door removal, etc.—that may have to happen in order to complete your delivery.

We arrive at your home, then unpack, place, and assemble furniture according to the requirements for each piece.

Things to keep in mind:

• All deliveries are subject to safe and reasonable access. That’s why we can’t reiterate strongly enough: Measure your space to ensure your furniture will fit.

• Any extraordinary measures are undertaken at your own risk, and the costs must be paid by you at or before the time of delivery. We ask that you notify us ahead of time, so we can allocate the right window of time for your delivery; when we discover that these measures need to happen after we arrive, it makes us late to our next delivery.

• We do not install electronic equipment in our furniture.

• Deliveries 150+ miles from a Design Center may take additional time, and delivery to an island via ferry requires an additional fee. Contact your nearest Design Center for your most up-to-date delivery estimate.

• If you are unable to accept a scheduled delivery and a second trip is required, or a scheduled delivery is canceled less than 48 hours prior to its scheduled time, you will be charged a redelivery fee of $100.

• If you do not accept delivery within 30 days of your order’s arrival at the Service Center, a storage fee of 2% will be charged to your original method of payment.

• If you do not accept delivery within 90 days of your order’s arrival at a Service Center, and your order contains custom-made items, we will cancel your order and refund your payment less 1) any unpaid storage fees and 2) a 33% service and handling fee.

Products that we ship, including fabric swatches, are delivered via Parcel Post. In-stock items should arrive within 3 weeks from the day we receive your order.

For out-of-stock items, delivery dates are an estimate and are subject to change.